Product Specialist

• Reach out to customers who sign up for free trials and introduce them to the product.
• Organize and conduct engaging demos to showcase key features and benefits.
• Provide personalized onboarding support and hand-holding for new clients during their initial weeks to ensure a smooth product experience.

• Manage and respond to customer queries through a ticketing system, ensuring prompt and efficient communication.
• Investigate customer-reported issues and liaise with the technical team for resolution.
• Maintain a detailed understanding of product features to effectively troubleshoot and assist customers.

• Gather and document feedback from customers to understand their needs and challenges.
• Bring forward constructive suggestions and feature requests from customers to the tech team.
• Assist in preparing requirements and documentation for new product functionality, ensuring alignment with customer needs.
• Develop and execute targeted email campaigns to engage potential and existing customers.
• Monitor customer engagement metrics and follow up with leads as appropriate.

• Participate in webinars, industry events, and other activities organized by generate.TAX to stay updated and engage with the community.

• A strong interest in technology and a proactive approach to understanding systems and platforms.
• The ability to quickly learn and understand the product’s features, benefits, and how it adds value to clients.
• Ability to engage professionally and empathetically with clients, offering high-quality customer support.
• Experience with leading product demos, webinars, and training sessions.
• Clear and engaging presentation skills for product demos and customer onboarding. Both verbal and written communication skills are essential for managing queries and delivering excellent service.
• Ability to work effectively with both internal teams and external clients.
• Eager to take initiative, suggest improvements, and stay ahead of industry trends.
• Experience in working with customers to gather needs and translate them into actionable product requirements.
• Ability to assist with preparing requirements and documentation for new features, making sure they align with client expectations.
• Comfortable in a fast-paced, ever-changing environment.

Get full support during your induction process with a SCOPE BUDDY!

You will not be left alone to figure it out; we will assign a Buddy to show you the ropes at Scope.

• Belong to the rocking-evolving tech world in SaaS and get competitive remuneration & benefits.
• You will get to call some really cool pals colleagues and feel proud to be part of the Scope Sphere.
• Bounce from one industry to another thanks to the diverse set of clientele and witness the evolution! You will never be bored!
• Benefit from a rich list of smashing benefits and perks…Yeaaah!
• Be YOU  and show your true colours. We want to see YOU evolve with us!