Job Type: Full Time
Job Location: Malta
Reading Time: 8 minutes to read
Apply Now
Is this for you?
We are seeking an experienced and motivated Head of Sales & Customer Success to lead our Customer Success team, which is based in Malta. This role is responsible for driving growth and ensuring our customers/ partners receive exceptional service, achieve their goals with our products, and remain long-term advocates of our business. You will oversee the customer journey from onboarding to renewal, coach and scale a team of Customer Success Executives, and partner closely with Product, Delivery and Marketing teams.
Do you have what it takes?
- Drive revenue growth through strategic sales initiatives and customer expansion.
- Identify and pursue new business opportunities within existing accounts and target markets.
- Develop and execute sales strategies to achieve and exceed revenue targets.
- Collaborate with the marketing team to generate leads and nurture the sales pipeline.
- Lead, mentor, and develop a high-performing Customer Success team.
- Define and implement strategies to strengthen customer relationships, increase adoption, and drive long-term value.
- Negotiate and close high-value deals, ensuring customer satisfaction and long-term partnerships.
- Oversee customer account management, including renewals, upsells, and contract negotiations to maximize profitability.
- Build and maintain trusted advisor relationships with key accounts, and strategic partners.
- Ensure the timely and successful delivery of solutions in line with customer needs and business objectives.
- Monitor customer health metrics, usage data, and feedback to proactively address risks and identify opportunities.
- Establish processes for product demos & client onboarding.
- Communicate progress on key initiatives, forecasts, and account performance to internal and external stakeholders.
- Represent the company at industry events, exhibitions, and professional networks to enhance our reputation.
- Oversee the management and optimization of the CRM system, ensuring accurate data, streamlined workflows, and integration across teams.
- Continuously research and adopt best practices, leveraging technology and AI to enhance customer engagement, retention, and overall success.
The skills we're after
- 10+ years with a strong track record of managing and scaling Sales teams, Solutions Delivery teams, Customer Success teams and/or Account Management teams.
- Excellent relationship-building, negotiation, and communication skills.
- Analytical mindset with the ability to track metrics and translate insights into action.
- Experience working with SaaS products and understanding customer lifecycle best practices.
- Ability to work cross-functionally with Product and Marketing teams.
- Strategic thinker with a hands-on approach and customer-first mindset.
Why become a Scoper?
- Get full support during your induction process with a SCOPE BUDDY! You will not be left alone to figure it out; we will assign a Buddy to show you the ropes at Scope.
- Belong to the rocking-evolving tech world in SaaS and get competitive remuneration & benefits.
- You will get to call some really cool pals colleagues and feel proud to be part of the Scope Sphere.
Bounce from one industry to another thanks to the diverse client portfolio and witness the evolution. You will never be bored!- Benefit from a loooong list of smashing benefits and perks…Yeaaah!
- You can be yourself and show your true colours. We want to see YOU evolve with us!
If you are interested, let us get together for an informal chat. Reach out by filling in the form below together with your CV.
