https://www.scopedubai.com

Privacy Policy

Effective date: 2 November 2026

Scope Solutions ME FZCO (“Scope”, “we”, “us”) is committed to protecting personal data. This policy explains how we collect, use, share and protect personal data when you use our website (www.scopedubai.com) or our services, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws.

1. Definitions

  • Personal data: any information relating to an identified or identifiable individual.
  • Sensitive data: personal data revealing, for example, health, religious beliefs or biometric information.
  • Processing: any operation performed on personal data, such as collection, storage, use, disclosure or deletion.
  • Data subject: the individual the personal data relates to.
  • Data controller: the person or organisation that decides how and why personal data is processed.
  • Data processor: the person or organisation that processes personal data on behalf of a controller.

2. How we collect data

  • Directly from you: when you fill in forms (including the E-Invoice Ready Check), contact us, book a call, buy our services or work with us.
  • Automatically: through cookies and similar technologies, which collect information such as IP address, device and browser type, and how you use our website.
  • From third parties: from partners who refer you to us, and from publicly available sources.

3. Categories of data

  • Contact data: name, email address, phone number, company and job title.
  • Financial data: billing details and payment information.
  • Technical data: IP address, device, browser and log information.
  • Profile data: your preferences, feedback and answers to our assessments.
  • Usage data: how you use our website and services.
  • Sensitive data: collected only when you provide it explicitly and with your consent.

4. Legal bases for processing

  • Consent: for example, marketing emails.
  • Contractual necessity: to deliver services you have engaged us for, including billing.
  • Legal obligations: for example, keeping financial records.
  • Legitimate interests: for example, improving our services and keeping our systems secure, where these interests are not overridden by your rights.

5. How we use personal data

  • To deliver, manage and improve our services
  • To verify identity and process payments
  • To communicate with you, including responding to enquiries and, with your consent, sending marketing
  • To meet legal and regulatory obligations

6. Children’s data

Our website and services are not directed at anyone under 18, and we do not knowingly collect their personal data.

7. Client data we process on your behalf

When we deliver services such as assessments, implementations or data migrations, we may access data held in your business systems, including details of your customers and suppliers. For this data, you are the data controller and Scope acts as your data processor. We:

  • process it only to deliver the services you have engaged us for;
  • use read-only access wherever possible and remove our access when the engagement ends;
  • limit access to the Scope team members working on your engagement;
  • share it only with the sub-processors listed in section 9, under terms that protect it to at least the standard of this policy;
  • delete it within 60 days of completing the engagement, unless you engage us for further work or the law requires us to keep it.

8. Your rights

You may ask us to:

  • access the personal data we hold about you;
  • correct inaccurate data;
  • delete your data;
  • object to or restrict processing;
  • withdraw your consent at any time, where processing is based on consent.

We respond to requests within 30 days. To make a request, contact us using the details in section 16.

9. Sub-processors

We use the following service providers to run our business and deliver our services:

  • Zoho: CRM, finance, project and support tools
  • Google: email, documents and website analytics
  • Microsoft: office and productivity tools
  • Amazon Web Services: hosting and storage
  • Netlify: website and online assessment hosting
  • Stripe: payment processing
  • LinkedIn and Meta (Facebook): advertising and engagement analytics
  • Anthropic (Claude): AI-assisted data analysis and document drafting when delivering client engagements, under Anthropic’s commercial terms, which do not permit client data to be used to train its models
  • Granola: meeting notes and transcription
  • Rows: secure connection to accounting software for data analysis, used only with the client’s consent
  • Xero: accounting, invoicing and financial records

10. International data transfers

Some of our sub-processors store or process data outside the UAE, including in the United States and the European Union. Where we transfer personal data outside the UAE, we do so in line with the PDPL and use appropriate safeguards, such as standard contractual clauses.

11. Cookies and tracking technologies

We use:

  • Necessary cookies: to make the website work.
  • Performance cookies: to understand how the website is used.
  • Advertising cookies: to measure and improve our advertising.

You can manage or disable cookies in your browser settings, or with tools such as Google’s Analytics Opt-Out Browser Add-on.

12. Data retention

We keep personal data only as long as necessary for the purposes described in this policy, or as required by law:

  • Transaction and financial records: 7 years
  • Marketing data: 2 years, unless you withdraw your consent sooner
  • Client data processed on your behalf: as described in section 7

13. Data security

We protect personal data with appropriate technical and organisational measures, including encryption of sensitive data, access controls and regular security reviews.

14. Data breach notification

If a data breach is likely to put your rights at risk, we will notify the UAE Data Office and affected individuals within the timeframes required by the PDPL.

15. Changes to this policy

We may update this policy from time to time. We will communicate significant changes on our website or directly to you.

16. Contact us

Scope Solutions ME FZCO
IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
Phone: +971 58 578 1088
Email: [email protected]
Website: www.scopedubai.com