Scope Privacy Policy

Effective Date: 23 December 2024

Scope Solutions ME FZCO (“Scope,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals whose personal data we process. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws.

By using our website or services, you agree to the terms of this Privacy Policy and consent to the processing of your personal data as described herein.

1. Definitions

1.1 Personal Data: Any information relating to an identified or identifiable natural person.
1.2 Sensitive Data: Personal data revealing racial or ethnic origin, political opinions, religious beliefs, genetic or biometric data, or health information.
1.3 Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
1.4 Data Subject: The individual to whom the personal data relates.
1.5 Data Controller: The entity that determines the purposes and means of processing personal data.
1.6 Data Processor: The entity that processes personal data on behalf of the Data Controller.

2. Data Collection

We collect personal data through the following means:
2.1 Direct Interactions: Information you provide when engaging our services, such as name, contact details, payment information, and preferences.
2.2 Automated Technologies: Data collected via cookies and similar technologies, including:
IP addresses,
Device types,
Browser types, and
User behaviour on our website.

2.3 Third Parties: Information from partners or publicly available sources, ensuring compliance with applicable laws.

3. Categories of Data Collected

We may collect the following categories of personal data:
3.1 Contact Data: Name, address, email, and phone number.
3.2 Financial Data: Payment details, billing information, and transaction history.
3.3 Technical Data: IP address, browser type, operating system, and device information.
3.4 Profile Data: Preferences, feedback, and purchase history.
3.5 Usage Data: Details about how you use our website and services.
3.6 Sensitive Data: Health or other sensitive information, only when explicitly provided and with your consent.

4. Legal Basis for Processing
Our processing of personal data is based on:
4.1 Consent: Explicit consent provided by the Data Subject for specific purposes.
4.2 Contractual Necessity: Processing required for the performance of a contract.
4.3 Legal Obligations: Compliance with applicable UAE laws and regulations.
4.4 Legitimate Interests: Processing necessary for our legitimate interests, provided it does not override the rights of the Data Subject.
Examples:
Data collected for billing purposes is processed under Contractual Necessity.
Marketing communications rely on explicit Consent.

5. Use of Personal Data
We process personal data for the following purposes:
5.1 Providing and managing our services.
5.2 Verifying your identity and establishing accounts.
5.3 Processing payments and billing.
5.4 Communicating updates, promotions, or service changes (with explicit consent).
5.5 Improving our website, services, and user experience.
5.6 Complying with legal and regulatory obligations.

6. Children’s Data
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors without parental consent. If you believe we have inadvertently collected such data, please contact us to request its deletion.

7. Data Subject Rights
Under the PDPL, Data Subjects have the following rights:
7.1 Access their personal data.
7.2 Request correction of inaccurate data.
7.3 Request deletion of data under certain conditions.
7.4 Object to or restrict data processing in specific circumstances.
7.5 Withdraw consent for processing where consent is the legal basis.
To exercise these rights, please contact us using the details provided below. Requests will be processed within 30 days.

8. Sub-Processors
We work with the following sub-processors to deliver our services:
Zoho Corporation: Customer relationship management tools.
Google LLC: Analytics and data reporting.
Microsoft Corporation: Cloud-based office productivity tools.
HubSpot: Marketing automation and customer service tools.
Amazon Web Services (AWS): Cloud hosting and storage.
Stripe: Payment processing services.
PayPal: Payment processing services.
LinkedIn Corporation: Advertising and customer engagement analytics.
Facebook (Meta): Advertising and engagement analytics.
MailChimp: Email marketing and communications.

9. International Data Transfers
If personal data is transferred outside the UAE, such transfers will comply with the PDPL. Safeguards, such as standard contractual clauses, will ensure the protection of personal data during such transfers.

10. Cookies and Tracking Technologies
10.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us improve the website’s functionality and provide a better user experience.
10.2 Types of Cookies We Use
Necessary Cookies: Required for basic functionality.
Performance Cookies: Analyse website performance and user behaviour.
Advertising Cookies: Deliver personalised ads.
10.3 Managing Cookies
You can disable cookies through your browser settings or opt out of analytics cookies using tools like Google’s Opt-Out Browser Add-on.

11. Data Retention
Personal data is retained only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
Examples:
Transaction data will be retained for 7 years to comply with accounting regulations.
Marketing data will be retained for 2 years unless consent is withdrawn.

12. Data Security
We implement appropriate technical and organisational measures to safeguard personal data, including:
Encryption of sensitive data.
Secure access controls.
Regular security assessments.

13. Data Breach Notification
In the event of a data breach posing a risk to Data Subjects, we will notify the UAE Data Office and affected individuals within the required timeframe as stipulated by the PDPL.

14. Policy Updates and Notifications
This Privacy Policy may be updated periodically. Significant changes will be communicated through our website or direct communication.

15. Contact Us
Scope Solutions ME FZCO
Address: IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: [email protected]
Phone: +971 (0) 4549 0384