{"id":6425,"date":"2025-01-22T17:07:01","date_gmt":"2025-01-22T16:07:01","guid":{"rendered":"https:\/\/scopecloudsolutions.com\/ae\/?page_id=6425"},"modified":"2025-08-01T12:52:31","modified_gmt":"2025-08-01T10:52:31","slug":"terms","status":"publish","type":"page","link":"https:\/\/scopecloudsolutions.com\/ae\/terms\/","title":{"rendered":"General Terms &#038; Conditions"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;1536&#8243; bg_position=&#8221;left top&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;banner-section inner1&#8243; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.95&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_color=&#8221;#007dc3&#8243; shape_divider_position=&#8221;top&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;waves&#8221; gradient_type=&#8221;default&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; enable_animation=&#8221;true&#8221; animation=&#8221;fade-in&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;250&#8243; bottom_padding=&#8221;250&#8243; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_column_text]\n<h2>General Terms &amp; Conditions<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][image_with_animation image_url=&#8221;7551&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Fade In&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; bottom_padding=&#8221;85&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; class=&#8221;teamsec work-top&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;https:\/\/www.scopesolutions.ae&#8221; font_container=&#8221;tag:h4|text_align:center&#8221; link=&#8221;url:https%3A%2F%2Fwww.scopesolutions.ae|title:https%3A%2F%2Fwww.scopesolutions.ae&#8221;][vc_column_text]<b>Effective Date:<\/b><span style=\"font-weight: 400;\"> 23 December 2024<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These General Terms and Conditions (&#8220;Terms&#8221;) govern the relationship between <\/span><b>Scope Solutions ME FZCO<\/b><span style=\"font-weight: 400;\"> (&#8220;Scope&#8221;) and its clients (&#8220;Clients&#8221;). These Terms apply to all agreements entered into with Scope, including software and services agreements, unless otherwise expressly stated. In case of any discrepancies between these Terms and the specific provisions of a Software and Services Agreement, the terms of the Software and Services Agreement shall prevail.<\/span><\/p>\n<h3><b>1. Compliance with Laws<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Both parties agree to comply with all applicable UAE laws and regulations, including Free Zone rules and international trade control and sanctions laws.<\/span><\/p>\n<h3><b>2. Confidentiality<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">2.1 Both parties agree to keep all non-public information exchanged under agreements confidential for 10 years following termination.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">2.2 Confidentiality obligations do not apply to information:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Already in the public domain;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Disclosed due to legal obligations; or<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Independently developed by the receiving party.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">2.3 Upon termination, both parties shall return or destroy confidential information unless retention is required by law.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">2.4 During termination or data export, both parties shall maintain confidentiality using industry-standard security measures, including encryption for all shared data.<\/span><\/p>\n<h3><b>3. Intellectual Property<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">3.1 Scope retains ownership of all pre-existing intellectual property, tools, and methodologies.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">3.2 Scope also retains a perpetual license to reuse non-Client-specific customisations or configurations.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">3.3 Customisations or configurations developed specifically for the Client will belong to the Client unless otherwise agreed in writing.<\/span><\/p>\n<h3><b>4. Data Protection<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">4.1 Scope complies with UAE Federal Decree Law No. 45 of 2021, including obligations for data processing, retention, and protection. Scope\u2019s Privacy Policy, detailing how personal data is collected, processed, and stored, forms an integral part of these Terms and can be accessed at <\/span><a href=\"https:\/\/scopecloudsolutions.com\/ae\/privacy-policy\/\"><span style=\"font-weight: 400;\">https:\/\/scopecloudsolutions.com\/ae\/privacy-policy<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">4.2 Clients must ensure compliance with applicable data protection laws when sharing data.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">4.3 International data transfers, if applicable, will comply with UAE regulations, and Scope will implement safeguards for secure data processing.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">4.4 The Client shall indemnify Scope against liabilities arising from data breaches caused by the Client\u2019s failure to follow security protocols.<\/span><\/p>\n<h3><b>5. Service Level Agreement (SLA)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">5.1 <\/span><b>Support Hours<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support is available Monday to Friday, 9:00 AM \u2013 6:00 PM GST, excluding UAE public holidays.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">5.2 <\/span><b>Response Times<\/b><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Priority<\/b><\/td>\n<td><b>Definition<\/b><\/td>\n<td><b>Response Time<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Critical<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Complete outage impacting all users with no workaround<\/span><\/td>\n<td><span style=\"font-weight: 400;\">2 hours<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>High<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Major functionality impaired, workaround available<\/span><\/td>\n<td><span style=\"font-weight: 400;\">4 hours<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Medium<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Partial functionality or minor issues affecting a subset of users<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1 business day<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Low<\/b><\/td>\n<td><span style=\"font-weight: 400;\">General inquiries, minor bugs, or feature requests<\/span><\/td>\n<td><span style=\"font-weight: 400;\">2 business days<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">5.3 <\/span><b>Exclusions<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Scope is not responsible for delays or failures caused by factors beyond its control, including but not limited to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bugs, outages, or issues originating in third-party software systems;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Internet connectivity issues or infrastructure failures;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User errors or improper configuration of the software;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Force majeure events, as defined in these Terms.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Scope will act as an intermediary with third-party vendors to escalate and communicate the status of issues to the Client.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5.4 <\/span><b>Updates<\/b><b><br \/>\n<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">SLA terms are subject to periodic updates, with at least 30 days&#8217; prior notice provided to the Client.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5.5 <\/span><b>Performance Reporting<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Scope will track SLA compliance and provide quarterly performance reports to the Client upon request.<\/span><\/p>\n<h3><b>6. Limitation of Liability<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">6.1 Scope\u2019s liability is capped at 100% of the fees paid for the relevant services during the 12 months preceding the claim.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">6.2 This cap applies cumulatively across all claims during the term of the Agreement, except for liabilities arising from:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Breaches of confidentiality;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data protection obligations; or<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gross negligence.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">6.3 Scope is not liable for indirect or consequential damages, including loss of profits or business.<\/span><\/p>\n<h3><b>7. Termination Obligations<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">7.1 Upon termination, the Client shall have 30 days to access the system for data export or subscription transfer. After this period, all access will cease.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">7.2 Any deferred fees for unbilled implementation efforts will become payable upon termination.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">7.3 Additional fees may apply for support provided during the post-termination access period.<\/span><\/p>\n<h3><b>8. Warranties and Representations<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">8.1 Scope warrants that it has the legal right to provide the Software Licences and Services.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">8.2 The Client warrants that it will:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the software in compliance with applicable laws; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adhere to third-party software End-User Licence Agreements (EULAs).<\/span><\/li>\n<\/ul>\n<h3><b>9. Force Majeure<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Neither party shall be liable for delays caused by events beyond their reasonable control, including acts of God, government actions, or third-party outages.<\/span><\/p>\n<h3><b>10. Governing Law and Jurisdiction<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">10.1 These Terms shall be governed by UAE laws.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">10.2 Any disputes shall be resolved under the exclusive jurisdiction of the Abu Dhabi Global Market (ADGM) Courts.<\/span><\/p>\n<h3><b>Contact Information<\/b><\/h3>\n<p><b>Scope Solutions ME FZCO<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Address: IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Email: help@scope.mt<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Phone: +971 (0) 4549 0384<\/span>[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; 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